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Policy Review

Clear returns, exchanges and refunds for rubber mats, interlocking tiles & accessories.

  • Business Hours
    Mon–Fri 08:00–17:00 · Sat 08:00–13:00
    Same-day pickup (Randburg)
  • WhatsApp / Phone
    +27 82 534 3320 · 011 568 9578
    Fast order updates
  • Contact Form No public email (protected from spam)

Return & Exchange Policy

At PVC Floor Tile (Pty) Ltd, your satisfaction is our priority. If you’re not happy with your purchase, we’ll help you with an easy return or exchange.

How to request a return

  • Use our secure contact form and select “Returns / Exchange”.
  • Attach clear photos (especially if damaged) and include your order number.
  • Or contact support: 082 534 3320 / 011 568 9578 for guidance.

Return process by size

Small–Medium items
  • Return with all packaging, manuals and accessories.
  • Prefer courier collection? Upload 4 photos (outer box + product) using our form.
Large / Bulk items
  • Upload 4 photos and include your order number via the contact form.
  • We will assist in coordinating collection from your location.

Changed your mind?

  • Return within 7 days of delivery/collection.
  • Items must be unused, in original sealed packaging, and in resellable condition.
  • Return courier fees may apply. All items are inspected before a refund or exchange is processed.

Damaged or incorrect items

  • If your item arrives damaged or incorrect, please notify us immediately using our contact form.
  • We’ll collect the item and, once assessed, dispatch the correct or replacement item.
  • Return any free gifts or bundled items included with your purchase.

Refund Policy

If you’re not completely satisfied, here’s how refunds work.

Eligibility

  • Item returned within 7 calendar days from delivery.
  • Product is unused, undamaged, in original packaging.
  • All documentation, manuals, accessories and proof of purchase included.
  • Item must be in re-sellable condition.

Not refundable

  • Custom-sized or custom-branded mats.
  • Clearance or promotional sale items.
  • Goods not in original condition/packaging.

Processing & method

  • Approved refunds processed within 7 working days after we receive and inspect the item.
  • Refunds via the original payment method. For EFT/bank deposit, include banking details in the form.

Return shipping

  • Customer covers return courier fees unless due to a defect or our error.
  • Use a trackable courier service. We aren’t responsible for returns lost in transit.

How to request a refund

Warranty & Repairs

CPA 6-month warranty
  • Covers manufacturing defects under normal use.
  • Repair / replace / refund after assessment.
After 6 months
  • Repair quote in ~10 business days.
  • Assessment fee may apply; customer covers transport/repairs.
Excludes
  • Surge/lightning damage; misuse/abuse.
  • Improper install, chemicals/solvents, abnormal conditions.

Need Help? – Secure Contact Form

Please use this form for all enquiries related to returns, refunds, and warranty assessments.

Examples: 500 × 500 × 5 mm tiles, 10m x 1,5m roll, 6 × 4 m area, 1 L cleaner or 5 L glue.
Examples: 40 m², 160 tiles, 2 rolls, 10 edging pieces, 5 bottles or 1 floor care kit.
Your information is protected under POPIA and will only be used to assist with your enquiry.

Last updated: 07 Oct 2025 • Policies may change; the latest version will appear on this page.

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